Job Details

: Saas support Engineer
: Java,Java beans
: 0 - 1 Years
: Bangalore
Specialization : Intershop (Preferable), Java, JavaScript, Oracle or MYSQL, Enterprise-level Microsoft Azure platform, Azure Monitor, Azure Data factory

Roles & Responsibilities :
* Execute core ITIL functions such as Incident Management, change management and application monitoring adhering to the processes built with a strong customer focus and 100% Application uptime, under heavy load conditions in 24x7 SaaS Environment as per SLA.
* Support Automated, robust, scalable SaaS application software deployments, maintenance and troubleshooting and issue escalations. Investigate failures, identify root cause and implement remedies as part of continuous improvement effort.
* Strong written communication skill with aptitude towards technical visualization, features and work flow documentation, including SOPs, flow diagrams, end user documentation and knowledge base creation. 
* Demonstrate a powerful sense of customer service, teamwork, work ethic and positivity. Ability to work Smart under extreme pressure with little or no supervision.
* Willingness to work in rotational shifts

Must Have SKILLS : 
* 5-9 years of technical support experience in commercial web applications with proficiency in Java, JavaScript on Windows/Linux platforms. Experience in supporting applications on cloud platforms as well as on-premises. Prior production support experience is mandatory.
* Hands one experience in administering Enterprise Applications on Java platform. Experience in application monitoring and performance monitoring using standard tools such as SolarWinds, Azure Monitor, App Dynamics, Splunk, etc.
* Experience in implementation with WebApplication on Microsoft Azure. Strong aptitude with server and application troubleshooting and the ability to drive to root cause on a wide variety of issues.
* Strong knowledge in CI/CD tools such as Git, Jenkins, Azure DevOps one of scripting language like Python, PowerShell or Bash.
* Batch processing